Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the delivery charges for orders from the Online Shop?
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in China by ePacket or EMS and in USA by USPS.
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
Which payment methods are accepted in the Online Shop?
PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).
How long will delivery take?
Shipping time varies by location. These are our estimates:
|LOCATION||*ESTIMATED SHIPPING TIME|
|United States||8-20 Business days|
|Canada, Europe||8-20 Business days|
|Australia, New Zealand||8-20 Business days|
|Mexico, Central America, South America||15-30 Business days|
How secure is shopping in the Online Shop? Is my data protected?
Our store works with outer companies that help us provide the best service for you, and these third parties also use some of the personal details you’re leaving. We limit the data they can access to only what is necessary for them to perform their obligations.
What exactly happens after ordering?
You will receive an email with information about your purchase like (price ,quantity … ) and the statue of your order (Hold , Processing , Complete )
Do I receive an invoice for my order?
You will receive an email with an invoice and a tracking number with anther information, once your order is shipped . For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.